Overview

Think about all the times you paid for someone to do something for you. Maybe you paid someone to paint your house, change the oil in your car or even fix your meal at a restaurant? You likely paid someone to do these things for you because you didn’t have the time or skills to do them yourself. Or, maybe you just didn’t feel like doing it on your own, and it was worth it to you to pay someone else to do it instead?

Restaurants, car service shops and the like are all service-based businesses. Collectively, they are relied upon to satisfy the needs and desires of thousands of consumers each day. As long as we have limited time, limited knowledge, and simply don’t enjoy doing everything ourselves, service businesses will thrive!

Definition

service business is an enterprise composed of a professional or team of experts that deliver work or aid in completing a task for the benefit of its customers. The product a service business delivers isn’t like a product you buy at the store, such as a television, piece of clothing or food item. A service business delivers a product that is primarily composed of personal labor and expertise to deliver the desired work. For example, you may use a real estate agent to buy your first house because you want to take advantage of their expertise, negotiating skills and knowledge of the required contracts.

A big part of whether you are happy with a service business is based on your customer service experience. Your customer service experience is all the things the business does to ensure your satisfaction. This is a key part of the success of these businesses and how they try and differentiate themselves from competition. This includes the quality of work they perform, how friendly they are, the timeliness of completing their job, and their ability to answer questions or address any problems that may arise. Take a minute and think about a business you like to use or are very loyal to. They probably deliver a great customer service experience.

Business services is a general term that describes work that supports a business but does not produce a tangible commodity. Information technology (IT) is an important business service that supports many other business services such as procurement, shipping and finance.The benefits of adopting a BS approach will vary for different organisations, but typically include: improved relationships with customers, suppliers and colleagues; service quality improvements; cost reductions through improved efficiency; and a reduction in service outages and the impact of outage.

At your service: Convenience-craving consumers are always looking for a way to do things better, faster and cheaper. Often, that means turning to a specialty-services entrepreneur who knows how to get the job done right. Here, we provide some inspiration for aspiring service providers — from adventure-tour leaders to window washers. With 105 ideas to choose from, you have no excuse not to get started today with your own service business.

Examples of service businesses are: salons, repair shops, schools, banks, accounting firms, and law firms.